If you want to return or exchange your order for any reason, we're here to help! The returns and exchanges are permitted within 30 days following receipt of your order. You can return your product and get a) a reusable credit for new purchases, b) a different product, or c) a refund issued to the original method of payment. The sending of your return package is done at your expense by the method of your choice.
Please consider the following exceptions that apply to our return and exchange policy:
- Sale items are neither returned nor exchanged.
- If the returned item is tea, the container must not have been opened.
- Returned items must not have any visible signs of wear or use.
To start the return or exchange process, please write to us at the following address:
Please include your name and order number in your message. We will contact you as soon as possible to help you with the return process.
The shipping address for your return will be 190 rue Bouquet Saint-Pie, Quebec, J0H 1W0.